Shipping & Returns
General Ordering and Shipping Information
Online orders can be placed 24 hours a day, 7 days a week. Currently, we ship only within the USA.
Orders for in-stock items are processed and shipped Monday through Friday, excluding major holidays. Delivery times typically range from 1–4 business days, depending on your location and chosen shipping method.
Please double-check your shipping address before completing your order to ensure prompt delivery.
On rare occasions, shipping may be delayed due to inventory sellouts. If this happens, we will notify you as soon as possible.
Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.
Return and Refund Policy
Your satisfaction is extremely important to us. If you are not satisfied with your purchase for any reason, please contact us at returns@convivial.us or call/text 212-414-4244. We are committed to finding a solution that works for you.
If your order arrives damaged, please take a photo of the original packaging (including the shipping box) and the product, and email it to returns@convivial.us. We will work quickly to resolve the issue.
You may return new, unopened items within 30 days of delivery for a full refund.
We want you to shop with complete confidence. Our team is always happy to help and we promise to make things right, every time you order.