Shipping & Returns

General Ordering and Shipping Information

Online orders can be placed 24 hours a day, 7 days a week. Currently we are only shipping within the USA.  We process and ship in-stock orders Monday through Friday with the exception of major holidays. Transit times may vary based on distance from Los Angeles with typical delivery via USPS Priority Mail is between 1-4 business days.  Please review the shipping address before completing your order to ensure quickest delivery.  

Shipping may also be delayed due to inventory sell outs.

 

Return and Refund Policy

If you are not satisfied for any reason with your purchase, please reach out to us at returns@convivial.us or call/text 212-414-4244 and we will be happy to find a solution. 

If you received a damaged order, please take a photo of the original packaging (including the box the order was shipped in) and the product, and email it to returns@convivial.us.

You may return new, unopened items within 30 days of delivery for a full refund.